Eshop terms and conditions
General Information about us
The present Terms and Conditions of Sale ("Terms and Conditions") apply to all sales of products made to you as end-users (the "Consumer") (in the countries listed in article 5) of these Terms and Conditions) on the website www.rOtring.com (the "Site"), operated by NWL Switzerland sàrl, 10 chemin de Blandonnet – 1214 VERNIER (Switzerland), company’s registration number CH-020.3.922.310-0 ("rOtring"), telephone +410224190000/+1 800-237-8736 for USA, email SAS.Globalconsumerservice@newellco.com/SAS.US@newellco.com, or find contact details through our contact us form.
Withdrawal, Returns of products
Statutory Withdrawal Right
If the Consumer decides to withdraw from the sale, the Consumer must send rOtring (please see contact details above) an unequivocal statement (e.g. a letter sent by post, fax or e-mail) of its decision to withdraw, a model withdrawal form can be found here. For this, we advise the Consumer to use either the rOtring Contact Us form or by telephone +410224190000/+1 800-237-8736, or email SAS.Globalconsumerservice@newellco.com/SAS.US@newellco.com. To meet the withdrawal deadline, it is sufficient for the Consumer to send its communication concerning its exercise of the right of withdrawal before the withdrawal period has expired. An acknowledgment of receipt will be sent to the Consumer on a durable medium without delay.
The Consumer shall return the item(s) without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to rOtring. The deadline is met if the Consumer sends back the goods before the period of 14 days has expired. rOtring will have to bear the direct cost of returning the goods.
The Consumer shall follow below instructions when returning the goods:
- The product should be returned in the original unit packaging and shipping box
- The shipping box should be carefully sealed for shipment
- The return shipping label can be obtained by contacting Consumer Service, who will generate a pre-paid UPS label and provide detailed shipping instructions
Note: The Consumer shall not return the item(s) without notifying Consumer Service, and following the process indicated.
Consumer Service contact details
- Via phone : +410224190000 or +1 800-237-8736 for USA
- Via email:SAS.Globalconsumerservice@newellco.com or SAS.US@newellco.com
- Via webform:contact us
rOtring will reimburse all payments received from the Consumer, including, if applicable, the costs of delivery, within fourteen (14) days from the day on which rOtring is informed of the Consumer's decision to withdraw from the contract. However, rOtring may withhold the reimbursement until rOtring has received the product back or until the Consumer has supplied evidence of having sent back the goods, whichever is the earliest. Any costs linked to the delivery of returned goods will fall upon the Consumer.
rOtring will carry out the reimbursement using the same means of payment as the Consumer used for the initial transaction. The Consumer will not incur any fees as a result of such reimbursement.
rOtring will not be required to reimburse the supplementary costs, if the Consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by rOtring.
The Consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Right of return
In addition to the statutory right provided in article 2.1. above, rOtring grants its Consumers the right to retract the sale within 30 days as from the delivery. This right, called 30 Day Money Back (30DMB), is a commercial gesture directly between the rOtring and the Consumer only and applies to rOtring products bought on the rOtring web site.
Excluded from 30 DMB refund are consumables, accessories or software that are sold separately (i.e. not part of the product), however your statutory rights of withdrawal provided in article 2. 1 above remain unaffected.
- The refunded amount
For any European and non-EU countries, the refunded amount equals the price, incl. VAT, the Consumer paid for the product including shipping costs the Consumer paid upon purchase and excludes costs of return paid by the Consumer.
For any other countries (out of Europe), the refunded amount equals the price, excl. VAT, the Consumer paid for the product including shipping costs the Consumer paid upon purchase and excludes costs of return paid by the Consumer.
The Consumer has to contact rOtring Consumer Service within 30 days after the date of delivery of the product.
The Consumer needs to send back the product together with a copy of the proof of purchase, instructions on how to send back the product will be provided by rOtring Consumer Service.
The returned product should be complete, in good shape, non-defective and in the original packaging, returns that don’t include copy of proof of purchase or do not comply with the above conditions, will not be accepted and cannot be refunded.
- Refund lead-time
Consumer will be reimbursed within one week following the receipt by rOtring of the product on the bank account used for the initial purchase.
Above right of return does not affect your legal rights as a consumer.
- Return of non-conforming products
rOtring will reimburse or exchange any defective, damaged during the transport or non-conforming product. In such case, the Consumer will promptly inform rOtring Consumer Service, via phone, email or live chat. This provision does not affect any other statutory rights of the consumer under the applicable law with respect to non-conforming products.
- The refunded amount
The ordering process on the Site consists of following steps:
- The Consumer navigates to the product page and clicks on the ‘Add to Cart’ button;
- The Consumer clicks on ‘Go to cart’;
- The Consumer clicks on ‘Proceed to Checkout’ to confirm;
- The Consumer can proceed or create an account
- The Consumer enters his/her email address, shipping and billing address; If the Consumer has an account set-up this information will be populated already and needs to be confirmed by the Consumers; The Consumer clicks on ‘Continue’ to confirm the personal data;
- The Consumer is now given the opportunity to review his/her details, the selection and check the total price of the order including the shipping charges; In case the Consumer needs to correct/adapt this information, he/she can simply click on the ‘Edit’ buttons of the relevant section and correct the necessary information;
- The Consumer ticks the box to confirm his consent with the Terms & Conditions; The Consumer confirms the payment method;
- [The consumer clicks on the ‘Pay with' button, below the statement: 'By clicking on the below button I agree to undertake a payment obligation.']
After submitting the order, rOtring will send the Consumer an e-mail confirming receipt of the order.
rOtring will archive the contract with the Consumer but it is your own responsibility to store the agreement.
Acceptance of orders
To the maximum extent allowed under applicable law, all quotes or proposals are without engagement and without any obligation on rOtring's part. Any order made by the Consumer via the Site shall always be confirmed by rOtring by e-mail within 48 hours. The sales agreement is only entered into after rOtring has confirmed the order placed via e-mail.
If the products ordered are unavailable, rOtring reserves the right not to ship products. In that case, rOtring will inform the Consumer that the products are unavailable and return any payment received.
The price of the products the Consumer orders on the Site is the price that is displayed on the Site at the time the Consumer confirms the order as mentioned in the confirmation e-mail sent to the Consumer. For any European this price does include VAT, but does not include shipping costs or customs (if applicable).
For any other countries (out of Europe except USA), this price doesn’t include VAT, and does not include shipping costs or customs (if applicable).
rOtring Shipping cost Country Shipping cost Currency Europe (non EU) 5 € - Euro Europe EU 5 € - Euro Japan 12 € - Euro USA 8 $ - USD United Kingdom 5 £ - GBP All other countries 10 € - Euro
For Germany, France, Europe (EU) all prices are in Euros, for United Kingdom, all prices are in British Pounds, inclusive of VAT and exclusive of forwarding charges.
For USA, all prices are in US Dollars inclusive of tax and exclusive of forwarding charges.
For Japan, all prices are in Euros, exclusive of VAT and forwarding charges.
Any other countries (out of Europe) all prices are in Euros exclusive of VAT and forwarding charges.
Once the sale has been confirmed by rOtring by e-mail, rOtring will send the Consumer an order confirmation by e-mail or at the latest upon delivery.
rOtring accepts MasterCard and VISA for payment. Payments are debited instantly.
All other applicable taxes, duties, levies or charges arising between the moment of the order of the product and the moment of delivery shall be borne by the Consumer.
Delivery, Title and Risk
Unless otherwise provided in the email confirmation deliveries will be made within 3 to 10 working days following confirmation sent to Consumer.
The risk of loss, theft and whole or partial destruction of the products will be transferred to the Consumer as soon as the product is delivered.
rOtring will deliver the products ordered within 3 to 10 working days indicated in the Terms and Conditions unless otherwise provided in the email confirmation. These delivery timescales are estimates; they are not guaranteed delivery times. The Consumer shall be exclusively liable for erroneously communicated delivery addresses. Without prejudice to Force Majeure, we apply a maximum delivery time of thirty (30) days as from the day following the day upon which rOtring has sent the purchase confirmation email. If the scheduled delivery date has been exceeded due to rOtring’s fault, the Consumer has the right, without judicial intervention and upon simple notice, to cancel the order free of charge, to the extent rOtring has not yet sent the ordered products to the Consumer at that moment. In case of such cancellation, rOtring will refund the amounts already paid to the Consumer within thirty (30) days.
Products on the Site may be purchased only by persons aged 18 years and over. By ordering products on the Site, the Consumer declares that he/she is an adult aged 18 or over.
Liability and Complaints
rOtring shall not be liable for any indirect damages (including but not limited to loss of time, emotional damage, reputational damage, loss of revenue, loss of profit or loss of an opportunity).
rOtring shall not under any circumstances be liable for damages of any kind deriving directly or indirectly from (i) the Consumer's use or inability to use the Site, (ii) the Consumer's trust in the information provided on the Site, and (iii) errors, service interruptions, cancellations, file and e-mail damage or corruption, viruses or defects, delays in operation or transmission, communication failures, theft, destruction or unauthorized access to rOtring data, programs or services.
All complaints must be notified through our rOtring Consumer Service within 30 business days as from the delivery of the products. If the complaint is found to be justified, rOtring’s liability shall be limited to the reparation of or the exchanging of the delivered products.
Nothing in these Terms and Conditions shall exclude rOtring’s liability for fraud, willful misconduct, gross negligence, death or physical harm caused by negligence, breach of the terms pursuant to the applicable norms in relation to consumer protection (e.g. product liability) or any other responsibility that cannot be excluded or limited according to applicable law.
rOtring shall not be liable in case of Force Majeure (i.e. all situations under which it is very difficult for rOtring to comply with its obligations under the sales agreement, including but not limited to disaster, fire, flood, earthquake, elements of nature, acts of God, actual or threatened terrorist attacks, acts of war, sabotage, explosion, riots, civil disorders, rebellions, revolutions and strikes, lockouts or labor disputes, government acts, accident or breakdown of plant or machinery, bugs in third party software, shortage of materials, failure by a utility provider (including electricity, gas, network or telecom provider) to provide services and any actions or omissions of third parties beyond its reasonable control).
After Sales Support and warranty
The products are covered by a legal warranty of conformity.
The Terms and Conditions are governed by, and construed in accordance with, the laws of England and Wales, without reference to the conflict of law rules. Notwithstanding the foregoing, please note that the Consumer is still ensured the protection which is afforded to it by provisions of the law of its country that cannot be derogated from by agreement.
We both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales, which means that the Consumer may bring a claim to enforce its consumer protection rights in connection with these Terms and Conditions in England and Wales, or in the country in which it lives. If the Consumer would like to bring a matter to our attention, please contact us. This choice of law does not affect the protection awarded to Consumer pursuant to mandatory provisions of the law that would apply in the absence of this clause